Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, today announced its certified integration for the Now Platform. The new Astound integration allows customers using ServiceNow to interact conversationally with any app on the platform using natural language and automate the process of resolving routine service requests. Astound's decision engine provides AI-driven Enterprise Service Management to improve the quality of support while also reducing costs.Source: MarTech Series
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