Nand Kishor Contributor

Nand Kishor is the Product Manager of House of Bots. After finishing his studies in computer science, he ideated & re-launched Real Estate Business Intelligence Tool, where he created one of the leading Business Intelligence Tool for property price analysis in 2012. He also writes, research and sharing knowledge about Artificial Intelligence (AI), Machine Learning (ML), Data Science, Big Data, Python Language etc... ...

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Nand Kishor is the Product Manager of House of Bots. After finishing his studies in computer science, he ideated & re-launched Real Estate Business Intelligence Tool, where he created one of the leading Business Intelligence Tool for property price analysis in 2012. He also writes, research and sharing knowledge about Artificial Intelligence (AI), Machine Learning (ML), Data Science, Big Data, Python Language etc...

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Inside Microsoft's Artificial Intelligence Comeback

By Nand Kishor |Email | Jun 22, 2017 | 5163 Views

Yoshua Bengio has never been one to take sides. As one of the three intellects who shaped the deep learning that now dominates artificial intelligence, he has been catapulted to stardom. It's a field so new the people who can advance it fit into one room together, and everyone-from tech startups to multinational conglomerates and the department of defense-wants a share of their minds.

But while his peer scientists Yann LeCun and Geoffrey Hinton have signed on to Facebook and Google, respectively, Bengio, 53, has chosen to continue working from his small third-floor office on the hilltop campus of the University of Montreal. "I want to remain a neutral agent," he says as he sips rust-colored licorice water, which he pours from a carafe that acts as a weight for the mess of papers cluttering his desk.

Like the nuclear scientists of the last century, Bengio understands that the tools he's invented are powerful beyond measure and must be cultivated with great forethought and widespread consideration. "We don't want one or two companies, which I will not name, to be the only big players in town for AI," he says, raising his eyebrows to indicate that we both know which companies he means. One eyebrow is in Menlo Park; the other is in Mountain View. "It's not good for the community. It's not good for people in general."

That's why Bengio has recently chosen to sign on with Microsoft.

Yes, Microsoft. His bet is that the former kingdom of Windows alone has the capability to establish itself as AI's third giant. It's a company that has the resources, the data, the talent, and-most critically-the vision and culture to not only realize the spoils of the science, but also push the field forward. In January, in a move noted throughout the industry, Bengio agreed to be a strategic advisor to the company. This gives Microsoft a direct line to one of AI's top resources for ideas, talent, and direction. And it's a strong sign that Microsoft actually has a shot at making the ruling AI duo into a trio.

The guy who signed Bengio, wooing him over many months with all the finesse of an agent to the star athletes, is a computer scientist with a shock of gray hair and wireframe glasses named Harry Shum. "He was just here actually, in this very room," Shum tells me, with a brief smile that suggests he knows that an outsider might find it odd to be star struck by a tall Canadian with dramatic eyebrows and 69,616 citations in Google Scholar.

We're seated on a gray couch in a sweeping conference room on the fifth floor of Building 34, just beyond the security guard who keeps watch over Microsoft's executive suite. Shum, who is in charge of all of AI and research at Microsoft, has just finished a dress rehearsal for next week's Build developers conference, and he wants to show me demos. I trail him down a hallway, half-skipping to keep up. There's just so much happening! In one lab, the Skype team's automatic translator app allows me to chat with a German speaker via text in realtime. In another, I watch an app that surveys a construction site for safety violations or unauthorized visitors, which it can detect through computer vision. In yet another, Cortana, the AI diva of the Microsoft empire, scans my inbox for promises I've made to people, and prompts me to fulfill them.

Shum has spent the past several years helping his boss, CEO Satya Nadella, make good on his promise to remake Microsoft around artificial intelligence. He delivered his first call to action to Microsoft's leadership team at an executive retreat in March 2014, the month after Nadella was promoted to CEO. From the start, Shum met often with Nadella and a third colleague, Qi Lu, to hash out the best strategies for baking AI capabilities-which were finally robust enough for prime time-into Microsoft's products. Then last September, Shum helmed a reorganization that blended researchers and product groups together to create one Artificial Intelligence and Research Group. It now cuts across Microsoft's core trio of categories: Windows, Office, and the company's cloud initiative, Azure. The hope, says Shum, is that "we can accelerate the cycles from research to product" and get AI's benefits to customers faster.

There is an urgency to this process, as all the large tech companies attempt to best each other with AI-infused products and services. In addition to Facebook and Google, IBM, Amazon, and Apple all perceive their futures to be dependent on how well they master deep learning. And after leaving Microsoft because of a reported bike accident last fall, Lu recently recovered quickly enough to sign on as the chief operator at Baidu, an AI leader in China.

The great irony here is that artificial intelligence was once Microsoft's game to lose. Dating back to the early 1990s, the company attracted the leading researchers in the field to work on speech recognition and vision. But then came a decade of stagnancy. A company that once controlled the software on nearly every desktop and laptop watched younger, snazzier startups whiz by it to dominate mobile and develop tools for the new cloud-based ways all of us like to get work done. Researchers at Microsoft were isolated on purpose, so they could dream up the future without the pressure of the market-but as a result, their inventions rarely made it out of the lab. Bill Gates showed off a mapping technology in 1998, for example, but it never came to market; Google launched Maps in 2005. During much of this time, AI research was stagnant, too, devoid of the computing processing power or the vast amounts of data necessary to fuel real breakthroughs.

AI came back from its long winter well before Microsoft did. By the time Facebook and Google had respectively hired LeCun and Hinton in 2013, the Redmond giant had receded to a less influential version of its former self. The company had missed mobile. It had come late to the cloud. While its competitors doubled down on deep learning, Microsoft was stuck in the past, announcing plans to pay $7 billion for the smartphone maker Nokia, an acquisition the company would later write down entirely. Its executives remained isolated in Redmond, turning out ever flashier versions of the same old software people wanted less and less, while refusing to engage with the cloud-based startups that were hacking out a new future. Analyst Benedict Evans, who works at the venture firm Andreessen Horowitz, penned a blogpost that year entitled "The Irrelevance of Microsoft." Meanwhile, Silicon Valley giants routinely raided Redmond for talent. Look at the resumes of many of the top people working in machine learning, and you'll find they learned their trade at Microsoft.

Then in early 2014, Microsoft promoted an introverted engineer who had spent nearly his entire career in Redmond. Satya Nadella was the opposite of what many people thought Microsoft needed; an outsider, unschooled in Microsoft's culture, seemed more likely to propose a dramatic strategy shift. But Nadella articulated a simple vision for computing's future, nurtured relationships with everyone from founders to developers, and restored a sense of urgency to the company. Whereas three years ago Microsoft wasn't mentioned in conversations about tech's giants, today it never gets left out.

But for Microsoft to succeed, it must do more than simply outsell Amazon in the cloud or convince us all to try its HoloLens AR device. Just as the internet disrupted every existing business model and forced a re-ordering of industry that is just now playing out, artificial intelligence will require us to imagine how computing works all over again. That's why Mark Zuckerberg made it his personal challenge to build an AI of his own last year. (He's better at coding than acting.) It's why Sundar Pichai has used Google's developers conference to promote a move "from mobile-first to an AI-first world" for the past two years.

The benefits of this AI-first world will accrue to a small number of companies. It's Shum's job to make sure that Microsoft is among them. "In this industry, you've got to realize that it's completely okay if you missed the last wave," he says. "It's very problematic if you miss the current wave."

Until now, humans have had to learn how to use computers. We've learned to download apps and memorized the commands that power software applications. But the promise of AI is that computing will learn how to understand us. We will no longer reach for a mobile phone and follow a series of prompts for how to accomplish tasks. In this new landscape, computing is ambient, accessible, and everywhere around us. To draw from it, we need a guide-a smart conversationalist who can, in plain written or spoken form, help us navigate this new super-powered existence. Microsoft calls it Cortana.

Cortana is a less popular, more functional version of Siri with more charm than Google Assistant and a lot less visibility than Alexa. It launched originally on the Windows phone, which was pretty much a guarantee that no one would use it, but within a year, it was folded into the broader Windows ecosystem. Then last year, Microsoft launched Cortana everywhere. (Yes, it's even an iPhone app.) Because Cortana comes installed with Windows, it has 145 million monthly active users, according to the company. That's considerably more than Amazon's Alexa, for example, which can be heard on fewer than 10 million Echoes. But unlike Alexa, which primarily responds to voice, Cortana also responds to text and is embedded in products that many of us already have. Anyone who has plugged a query into the search box at the top of the toolbar in Windows has used Cortana.

Though some companies are programming Cortana into speakers that resemble the small magic boxes Amazon and Google are peddling in creative TV ads, Microsoft's version of the omniscient woman's voice has captured a lot less of the zeitgeist. Shum isn't worried about that at all. "We really think that it's very early in the race," he says. He references a study he doesn't source that suggests three-quarters of the time, Alexa's answer to a question is, "I don't know." "Of course, those things will keep improving, but a general understanding, the cognition part of the AI, is still in its infancy," he says. Microsoft's opportunity right now, he believes, is in making the company's core products and services even smarter, to build aspects of this technology into products that will come to market within 12 to 24 months.

Besides, keyboards and screens won't cede their ground entirely to voice-activated systems, according to Marcus Ash. As group program manager for Cortana, Ash is in charge of building and shipping the product. "We think in some cases, it's speech where that's more convenientā??when my hands are occupied or I quickly want to say something and get an answer," he says. "But there are going to be just as many computing devices where typing something is more appropriate."

Apple might have gotten Siri into consumers' hands first, but Cortana just plain works better. The fact that Cortana is so damn good owes itself to Microsoft's core assets. Much of its fuel comes from Bing. The search engine has been around for more than eight years, and though its brand isn't the strongest (when did you last pull up the internet to Bing something?), it's also more pervasive than you think. Essentially, any large tech company endeavoring to compete with Google has signed a partnership with Microsoft to power its search products with Bing. That means that Apple's Siri and Spotlight are powered by Bing, as well as Amazon Kindle devices and, of course, the search function on Yahoo, Verizon, and AOL. Roughly 30 percent of the search queries in the United States come through Bing. "This is the reason why Cortana can actually be so helpful and powerful, because we have these data signals from so many devices," says Emma Williams, who is the partner design manager for Cortana. "Really, Google is the only other company that could compete with us when it comes to truly understanding the world."

This will be increasingly important as Cortana strives to become, to the next computing paradigm, what your smartphone is today: the front door for all of your computing needs. Microsoft thinks of it as an agent that has all your personal information and can interact on your behalf with other agents, Ash explains. When Ash walks into a meeting, he says, his Cortana may reach out to other bots and digital assistants to handle all those things that seem to suck up our time. "Cortana could say, 'This is Marcus, and here's his preferences for this particular room, and here are the things that I need to be able to put on this projector for him,'" he says.

If Cortana is the guide, then chatbots are Microsoft's fixers. They are tiny snippets of AI-infused software that are designed to automate one-off tasks you used to do yourself, like making a dinner reservation or completing a banking transaction. Or in the case of Marcus, insuring the projector has the slides for his meeting. "A bot is just software that you can converse with, that is meant to live with dialogue," says Lili Cheng, a researcher with long, straight hair, a colorful collection of scarves, and a license in architecture who oversees a multidisciplinary lab called Fuse Labs.

Cheng, who was recently promoted to corporate vice president, runs the bot framework team and cognitive services. That's the set of tools and the 29 services like computer vision and voice recognition that Microsoft makes available to developers. She has been working on social technologies since she arrived at Microsoft from Apple and created a graphical interface to generate a comic book. "It shipped in Internet Explorer 3," she remembers, which means that it was 1996. Cheng has seen a lot, and even she is surprised by the speed at which bots are evolving. She recounts speaking to a developer from an accounting and finance company at a recent developers conference. "She was like, 'Well I mean, a long time ago, like back in the beginning, I mean like a year ago.' And we just cracked up," she says.

Cheng's chief interest is how people talk to technology, and how technology talks back to them. Shum has organized the AI and Research group into four areas-products, early-stage products, really early-stage products, and research-and Cheng has worked in all of them. Right now, she says she's contributing to the second. "We view bots and Cortana conversationally as a product, but it is still an early stage product," she says. Continue Reading>>

Source: Wired