Can't Afford AI? A Chatbot Might Be a Good Start

By Jyoti Nigania |Email | Apr 4, 2018 | 5820 Views

Not every company can pour in the money to build its own Artificial Intelligence (AI) so today's one of the most affordable implementations is in Chatbots which helps the organization to gauge their potential. Chatbots have an advantage over human being as chatbots start a conversation with each customer, regarding any issue at any time of the day. This will make your customers feel that your brand is one step ahead, like a friend who is available 24x7 and obviously improve your brand perception in the long run. It's important to keep your customers engaged with your brand. 

Chatbots don't bore customers with irrelevant and unnecessary information and keep your customers on your platform longer and keep the content flowing by maintaining the conversation. They can also assist with repetitive and manual operations such as generic email responses and internal telephone inquiries. Chatbots increased the efficiency and productivity, reduces turnaround time, and improves overall compliance with policies and processes.

Chatbots are automated solutions they allow organizations to handle many customers at a single point of time and simultaneously. By employing chatbots that complements human agents, will not only save on employee costs but also avoid the problems caused by human errors. Chatbots can be a great back up for employees for relatively basic and repetitive tasks with great speed, cost effective, easy to implement, maintain and use. The biggest role that it pays attention the most, the conversation capability of chatbot in order to increase or even it also retains the brand perception and customers.

What does the Google Assistant and Waymo have in common? They both run on Artificial Intelligence (AI). But not necessary that all organization can invest money to build AI they can adopt Chatbots as it is more convenient and provide automated solution.

Source: HOB