I work at ValueFirst Digital Media Private Ltd. I am a Product Marketer in the Surbo Team. Surbo is Chatbot Generator Platform owned by Value First. ...
Full BioI work at ValueFirst Digital Media Private Ltd. I am a Product Marketer in the Surbo Team. Surbo is Chatbot Generator Platform owned by Value First.
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Benefits of AI chatbots in real-time business performance
In the coming years, it is true that businesses will be
running mostly humans themselves, however, if one wants to succeed in business,
one will have to take help of machines. It will become quite vital to make use
of Artificial Intelligence for business purposes. Business Intelligence will
allow businesses to have more knowledge of markets, internal performance and
also progress with time. AI will allow this information to be available cheaper
and faster.
AI and BI are ushering in a new revolution and chatbots are
rapidly making inroads into businesses. Chatbots not only represent customer
services but also the data analytics team. Chatbots are becoming part of bigger
business strategies as well. Chatbots are commonly called conversational
agents. They mimic human behavior.
Chatbots work using Natural Language Processing (NLP). They
often sound like human beings. There are various ways chatbots can help in
improving business performance. Some of them are:
1. On Demand Customer Services
AI chatbots can be made available 24*7 for customers without
any extra cost. Some chatbots may require human supervision. With evolution of
AI and NLP, chatbots will be able to pick up nuances of human language. They
help reduce load on the staff.
2. Personal Assistants
It is not possible to assist every member of the team in an
enterprise. Chatbots can act as personal assistants for team members in this
case. They help synchronize the activities of team by allowing to automate
various tasks like setting up alarms, cancelling meetings and more. They
improve performance of the business by improving performance of the team.
3. Complete Product Knowledge
Companies generally provide a large number of products and
services. This makes it difficult for customers to remember them. Chatbots can
help here and provide up to date knowledge of your products to consumers on
demand and reduce the burden on the sales representatives.
4. Integrating Business Processes
Chatbots can help integrate tasks of various departments.
They can help in completion and up-dation of reports. This is a time consuming
task yet very essential. Chatbots can help automate this process and save time
of staff.
5. Fewer Expenses
Chatbots can reduce the overall manpower required to run a
business and make a significant impact in the customer service domain. They can
really help cut down on the costs.
It is clear from the above mentioned points that chatbots
have a great place in the business industry and can really help optimize many
aspects of the business. They can help take the productivity to another level.