I work at ValueFirst Digital Media Private Ltd. I am a Product Marketer in the Surbo Team. Surbo is Chatbot Generator Platform owned by Value First. ...

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I work at ValueFirst Digital Media Private Ltd. I am a Product Marketer in the Surbo Team. Surbo is Chatbot Generator Platform owned by Value First.

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By satyamkapoor |Email | Mar 21, 2018 | 8400 Views

In the coming years, it is true that businesses will be running mostly humans themselves, however, if one wants to succeed in business, one will have to take help of machines. It will become quite vital to make use of Artificial Intelligence for business purposes. Business Intelligence will allow businesses to have more knowledge of markets, internal performance and also progress with time. AI will allow this information to be available cheaper and faster.

AI and BI are ushering in a new revolution and chatbots are rapidly making inroads into businesses. Chatbots not only represent customer services but also the data analytics team. Chatbots are becoming part of bigger business strategies as well. Chatbots are commonly called conversational agents. They mimic human behavior.

Chatbots work using Natural Language Processing (NLP). They often sound like human beings. There are various ways chatbots can help in improving business performance. Some of them are:
1. On Demand Customer Services

AI chatbots can be made available 24*7 for customers without any extra cost. Some chatbots may require human supervision. With evolution of AI and NLP, chatbots will be able to pick up nuances of human language. They help reduce load on the staff.

2. Personal Assistants

It is not possible to assist every member of the team in an enterprise. Chatbots can act as personal assistants for team members in this case. They help synchronize the activities of team by allowing to automate various tasks like setting up alarms, cancelling meetings and more. They improve performance of the business by improving performance of the team.

3. Complete Product Knowledge

Companies generally provide a large number of products and services. This makes it difficult for customers to remember them. Chatbots can help here and provide up to date knowledge of your products to consumers on demand and reduce the burden on the sales representatives.

4. Integrating Business Processes

Chatbots can help integrate tasks of various departments. They can help in completion and up-dation of reports. This is a time consuming task yet very essential. Chatbots can help automate this process and save time of staff.

5. Fewer Expenses

Chatbots can reduce the overall manpower required to run a business and make a significant impact in the customer service domain. They can really help cut down on the costs.


It is clear from the above mentioned points that chatbots have a great place in the business industry and can really help optimize many aspects of the business. They can help take the productivity to another level. 

Source: HOB