I am a marketing intern at Valuefirst Digital Media. I write blogs on AI, Machine Learning, Chatbots, Automation etc for House of Bots. ...

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I am a marketing intern at Valuefirst Digital Media. I write blogs on AI, Machine Learning, Chatbots, Automation etc for House of Bots.

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Intelligent Chatbots: Enhancing customer support services

By shiwaneeg |Email | Mar 20, 2018 | 8655 Views

Customers are the prime focus of every business. To address the primary element of customer support, the global industry has started to rely on chatbots.

Chatbots are driven by Artificial Intelligence (AI) that perform an action programmatically. Excessive amount of budget is annually spent to improve customer support services, yet customers don't appreciate what businesses have to offer them.

Interaction with customers has always held the central place. Through AI driven chatbots, customer support has now turned into an automated process. Companies who use chat bots for customer support are less dependent on human workforce.

All chatbots are operated through an application especially designed to cater customers with their requirements. However, there are market researches that suggest these chatbots often becomes a reason for customers' annoyance.But, we must keep in mind that chatbots are robots, and not human beings

Chatbots are famous for their automated responses. Businesses can take advantage of chatbots due to their 24/7 availability. They can also use chatbots for lightning quick replies. In the area of customer support, rapid response through SMS API is a game-changing factor for current businesses.
Most customers do not want to wait for a call being transferred to one of your customer support representatives. In contrast, Customers seek for objective and rapid response to their concerns or queries.

Using chatbots can be a trouble-free task since all they need to just programmed once. And once they are live, chatbots will take care of your customer support through AI Artificial Intelligence. Customer support with chat bots has just landed up to the digital upfront. Meanwhile, there is a whole lot of business sector that needs to adopt chat bots for their customer support program.

Tech giants have already brought chat bots to their tool box. The AI-powered chatbots are currently streamlining customer interaction between businesses and consumers. In the name of speedy resolution, chat bots are highly efficient to work with. Chatbots are designed with sophistication to handle large numbers of consumers. Despite all well engineered installation of a chatbot application, customer interaction might suffer due to chat bots' inability to give responses to a constantly changing customer behavior.

Chatbots are configured for a specific task (customer support) but consumers often get frustrated when they repeatedly get the same answer over and over again. Really chatbots lack the art of anticipation that can only be attained through human interaction.

The biggest drawback in deploying chatbots for customer support is that the interaction which takes place is exclusively "impersonal". Communication is gradually turning customer-centric and missing out on a personal connection with consumers can be a grave mistake.

Consumers still lack a firm understanding of what AI experiences can look and feel like. At this moment, the business industry is inclining towards automation. If all communication is taking place through machine learning, then we should give some time for chatbots to propel. AI-driven chatbots have the tendency to learn and adjust. Clearly, a good sign for a better user experience.

Admittedly, the future of chatbots and similar robust devices is without a doubt, very promising. For customer support interaction, chatbot deployment is the next generation communication that leading businesses will embrace with open arms. And in the future, only chatbots will take charge of all customer support operations that will ultimately benefit companies with high ROI, accuracy, efficiency and best of the lot, a refined version of user-experience.

Source: HOB