Chatbots are everywhere. We can interact with them on messenger apps and websites. Bots can be used for tasks ranging from product recommendation to front line customer service. Driven by artificial intelligence (AI), chatbots become smarter and smarter over time. This is thanks to machine learning. There's hardly an industry that will not be influenced by bots. One of these is e-learning. Keep reading to learn and where chatbots will disrupt various parts of the e-learning experience.
- Bots Provide Front Line Learning Support for Learners
When you visit our favorite online store, you may notice that a little chat window pops up. A bell sounds and you see message,"How can we help you today?" There's probably not a real human behind that message. Chances are, it's a Chatbot. It's there to answer basic questions and make suggestions. It's also prepared to alert a human being if you need more advanced help.
Chatbots can do the same in the classroom. Imagine a classroom with 35 trainees all working on some task. At any given time two to three students may need answers to small questions or a bit of guidance. Now, imagine each student can access a chatbot. Rather than waiting to get the instructor's attention, they can use the bot to answer simple questions or get clarifying information. Teachers spend less time on this part of classroom management. This way, students can stay on task and trainers can spend their time helping students struggling with deeper concepts.
- Chatbots Used to Create Personalized Learning Experiences in Real Time
Pacing is a common source of frustration for trainees. Nobody likes going over material that they already know over and over again. It's also just as bad when a training course progresses to the next subject before a student understands what is being covered.
Without chatbots instructors can only do their best to keep the class on track as a whole. Even self- paced online learning can fail to meet students' needs if it fails to adequately cover subject matter or spends too much time on it.
One way that chatbots can be employed is to customize each student's learning experiences in real time. As student's progress through learning materials, answer questions, take quizzes, or provide feedback, chatbots can collect data. They can measure how quickly students answer, how accurate their answers are, among other metrics. This can then be used to determine whether or not they can be accelerated on to the next topic, or if they need more review and enrichment.
- Students also Use Bots to Help them Evaluate Courses and Instructors
Man effective e-learning courses end with a survey or other instrument for students to provide feedback. The purpose, of course, is to determine if students are satisfied that they have learned what they need to do. The problem is that these instruments are static. Students may be able to select some multiple choice answers, for example and add just one or two comments. There's really no way to expand or dig deeper using that model.
According to Charles Walton, "Not only will this help e-learning providers do a better job of improving their course offerings, it can result in happier customers as well. If a student is not happy with a portion of a course they have taken, that's frustrating. However, by asking detailed and customized questions the trainee's takeaway is that their feedback is important."
- Chatbots Can be incorporated into on the Job Training
Jill was just hired to work as a bank teller. She spends the first week of her job in the classroom. She learns about banking regulations she must follow. Instructors show her how to use the bank's customized software package. She even learns about building safety procedures, company policies, and takes mandatory, yearly sexual harassment training.
That's a lot of information to absorb. So much so that only about 20 percent of it stays in her working memory. When she actually begins working in her position as a teller, she must stop frequently to ask her supervisor questions and is a bit slow in helping customers. It's going to be awhile before she is truly up to speed.
Now, what if her training continued over the first few weeks of her job. That's possible with a chatbot. The bot could follow along with her as she works. It could recognize areas where she is struggling and offer her prompts and helpful tips so that she can be more productive. In the meantime, the bot can collect data and use that to learn more about Jill's strengths and weaknesses. This can be used to inform her supervisor of areas where she needs more training, and to create customized refreshers just for her.
There is so much potential for chatbots to make significant changes in e-learning. They can take over simple tasks, freeing teachers to better help students. They can be used to continue training even after courses have been completed. They can personalize learning experience and help students and teachers provide more thorough assessments. Look for chatbots to play a more significant role in e-learning in the very near future.
Most people are fighting against the clock, fitting study and training sessions in between work assignment, grocery runs and a myriad of other necessary, time consuming tasks for all these the ultimate solution is the chatbot.