I work at ValueFirst Digital Media Private Ltd. I am a Product Marketer in the Surbo Team. Surbo is Chatbot Generator Platform owned by Value First. ...Full Bio
I work at ValueFirst Digital Media Private Ltd. I am a Product Marketer in the Surbo Team. Surbo is Chatbot Generator Platform owned by Value First.
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The future of work is Artificial Intelligence combined with Human Intelligence
We are living in interesting times. Today digital assistants schedule our meetings, chatbots work with humans as teaching assistants and our suitcase can now become a self-driving luggage as shown in CES 2018. The implications of the coming wave of AI has begun to be felt in the current workplace. Now as we enter 2018, the next challenge for HR leaders will be to make use of Artificial Intelligence, combine it with human intelligence and give employees a more personalized experience.
Artificial Intelligence is transforming the workplace
As chatbots get integrated in our day to day lives, employees will also begin to interact with them at workplace. HR leaders with a forward looking mindset are beginning to employ chatbots at workplace in order to transform the environment.
How does all of this impact HR in your organization? The following ten HR trends will matter most as AI enters the workplace:
1. Expect Humans To Work Along Side Artificial Intelligence
My Forbes column, The Intersection of AI and HR profiled three chatbots: Talla, Jane, and Jill Watson, and examined how artificial intelligence is working side by side with HR managers and teaching assistants. This was reinforced by a new Gartner report, predicting that one in five workers will have AI as their co worker in 2022.
At Georgia Institute of Technology, this is business as usual. Last year, Jill Watson, powered by IBM Watson analytics, became the ninth teaching assistant for an online course taught by Professor Ashok Goel entitled Knowledge Based Artificial Intelligence. Professor Goel estimates that within a year, Jill Watson was able to answer 40% of all the studentsÃ?Â¢?? questions, freeing the human TAs to tackle more complex technical inquiries, such as, "How do you define intelligence?" In fact, one student reported, "Just when I wanted to nominate Jill Watson as an outstanding TA, always there reminding us of due dates and posting questions to engage us mid-week, I find out she is a chatbot. I was flabbergasted."
This is just the beginning as AI becomes a new member of the team. And visionary HR leaders will increasingly consider chatbots another co-worker, helping to orient and train them, and assisting the rest of the team in understanding how to work with them. The end result will be more time for employees to do what makes them uniquely human such as; complex problem solving, critical thinking, and creativity, the top three skills deemed essential By the World Economic Forum.
2. Identify Which Roles On Your Team Will Be Transformed By AI
McKinsey research finds very few occupations will be automated in their entirety, rather certain activities will be re-defined requiring business processes and job roles to change.
In fact, according the McKinsey Global Institute, fewer than 5 percent of occupations can be entirely automated using current technology. However, 60 percent of occupations could have 30 percent or more of their activities automated.
We have already begun to see this in some key roles such as mortgage loan officers, an area where key activities are being automated so that mortgage loan officers can spend more time in advising clients or providing other improved levels of customer service. A similar trend will be seen in other key roles of HR like training, recruiting, coordinating, where AI will be able to automate routine work activities and help amplify the work process. This will allows individuals in these roles to add greater value at workplace.
However, the key here will be for the HR to develop an AI strategy and this will start by conducting proper research on what HR roles, processes and workflows will get reimagined as a result of Artificial Intelligence.