From the last few years, we have been influenced by the leading tech innovations which are a virtual digital assistant and the online chatbots. These are the tools which are driven from artificial intelligence impacting the way the lifestyle of people and in several industries, how companies interact with their customers. The market of chatbots and digital assistance is expected to reach heights.
What are virtual digital assistants?
Virtual digital assistants can understand the commands of spoken language and the task can be easily completed through a combination of the input user, location awareness and by accessing online information. While virtual digital assistants such as Alexa and Siri started as modern conveniences to inquire about the weather, traffic reports, latest news and get directions, advances in natural language processing, personalization, and access to a tremendous amount of data is very beneficial as it helped virtual digital assistants become powerful marketing and customer service tools.
There are many virtual digital assistants on the market today, but Amazons Alexa, Google Now, Microsofts Cortana and Apples Siri are all virtual digital assistants you may have heard of. Because virtual digital assistants respond to voice commands, you can use them handsfree such as when you're driving down the road. The only learning curve required is to learn to speak, so virtual digital assistants are easy to use and great for children and even the most tech-challenged among us.
What are online chatbots?
Chatbots are very similar to virtual digital assistants, but they are often referred to as the conversational bots because they are meant to interact and converse with real people through either web-based applications or standalone apps through a chat interface. Part of the explosive growth of chatbots is due to the access to user-friendly tools that make it easier to create a chatbot for any business, not just those with access to tech gurus. Chatbots can understand text due to natural language processing and then use algorithms to process the text to determine an appropriate response.
Today, the technology is so good that in many cases it can be challenging to know if you're interacting with a bot or a human. As natural language processing becomes better at understanding the nuances of human language, chatbots will continue to improve. Chatbots are used heavily in customer service, marketing, and sales, but there are use cases for just about any business or area of expertise.
Many uses of chatbots
Chatbots are proved to be more successful and are becoming more ubiquitous. So here we have some examples which are useful for you:
Marvel: Comic fans love the opportunity to chat with Spiderman and get immersed in the Marvel Universe through its chatbot.
Insomnobot 3000: If you're an insomniac who is wide awake and bored while the rest of the world sleeps, this bot can accompany you.
Hipmunk: Travelplanners looking to book flights, hotels, rental cars or travel packages often deal with Hipmunks Hello chatbots to plan their trips. It uses the visitor's location to send deals specific to their area right to their Facebook Messenger app.
Whole Foods: Through its chatbot on Facebook Messenger, Whole Foods gives its customers recipes and cooking inspiration. The bot can even understand emojis!
Woebot: This downloadable chatbot is a robotic therapist for those who need mental health support. While it is not intended to replace a licensed therapist, it can help people stay on track with their self-care.
HealthTap: This chatbot responds to users medical questions, concerns, symptoms, and histories. If the chatbot is unable to respond with sufficient information, the user can get answers from one of the 10,000 physicians who can provide answers.