Technology Support - Analyst

Short Description

Deloitte is hiring a Technology Support Analyst who can Interface with outside customers and vendors as required.

Job Description

A person having high aspiration and passion for customer service excellence can accomplish their vision in Deloitte. TSS is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides services in a professional manner, through email, phone, in person (Walk-in Customers). You need to be a highly motivated team player with the skills and ability to manage ambiguity.

Work you'll do
  • Focus on delivering world-class customer service to every customer coming at the ITS Walk-up.
  • Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes.
  • Install and configure firm-standard images on laptops & desktops.
  • Interface with outside customers and vendors as required
  • Follow the direction of immediate supervisors or managers to implement new technology.
  • Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
  • Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
  • Grows relationships with business users at all levels in the organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship.
  • Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT's) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.
  • Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check, and event startup and support of Video Conference Systems (Television/Cable systems).
  • Assists infrastructure teams (LAN, WAN, Telephony) where local hands-on activities are required.

The team
TSS team is proud to be part of Deloitte's Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Customer support task at the ITS walk-up to deliver world class customer service. This team takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local offices. 
B. Tech, BE & Engineering Graduates
Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, PowerPoint), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.

Preferred:
  • ITIL - Certification
  • Microsoft MCITP - Certification
  • A / N+ Certification a plus
  • Industry certifications such as Dell or HP a plus
  • Basic knowledge of overall network/systems security

How you'll grow
At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesâ?? including exposure to leaders, sponsors, coaches, and challenging assignmentsâ??to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development

Analyst
Mid-Senior-level Information Technology | Information | Technology Full-time Other | Information Technology | Engineering Business Analyst | Programmer Analyst | Data Analyst | Quantitative Analyst
Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.