Short Description
Verifone is hiring an Application Support Engineer Create and maintain appropriate documentation where required.Job Description
- Supporting end-users in the functionality of Gateway applications and its components
- Provide timely operational support for production Gateway applications, including being part of an after-hours on-call support roster
- Manage, triage, prioritize, investigate and solve Gateway application related requests and incidents escalated from the Technical Helpdesk, ITOC or customers
- Work with internal Development teams when incidents or problems require configuration or code changes for resolution
- Understand application support requirements in regards to development, acceptance testing, and change management
- Create and maintain appropriate documentation where required
- Strong communication skills; both written and oral
- Ability to communicate effectively at all levels, working with and across multiple teams and geographies
- A high degree of self-motivation and be comfortable with working independently
- Desire to learn new technologies and concepts along with the ability to learn quickly; able to come up to speed quickly with in-house applications
- Be driven and motivated to success; proactive by nature
- Strong problem analysis and resolution skills
- A team player, who understands patience, determination, and persistence are the key ingredients to getting the job done
- Proven technical and analytical skills plus ability to influence internal stakeholders
- Proven ability to quickly and confidently build relationships and maintain effective working relationships with both internal and external parties
- Confident with Linux/Unix and the using the CLI; searching and editing files (vi/emacs), scripting/regex skills a bonus
- Good SQL skills, comfortable writing queries
- Skilled in analyzing, researching, understanding and resolving complex issues
- Experience in understanding bespoke applications in complex environments to resolve technical issues/problems
- Experience in performing changes to Production Environments
- Provide timely operational support for specific applications, including rostered after-hours on-call support for production systems
- Familiar with ITIL methodology - particularly around Incident, Problem and Change Management
- Demonstrating a genuine commitment to continuous improvement
- Previous Operational support roles, a plus
- Experience with Splunk, AWS, & PCI environments, a plus
Application Support Engineer