Analyst-Operations Tech

Short Description

American Express is looking for an analyst who has the ability to manage a range of projects and responsibilities simultaneously with strict deadlines.

Job Description

American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading-edge marketing, information management, and rewards capabilities enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
 
At American Express, we serve customers, not transactions. We're widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
 
A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
 
 
Function Description:
  • The Global Servicing Network - Communications Team oversees the development and governance of clear, timely, authentic, and meaningful servicing communications that show the customer that American Express recognizes their needs and provides relevant solutions. To achieve this mission, the team is focused on working with business partners to craft high-quality communications which embody our Relationship Care ® principles and maintaining a controlled environment to ensure communications are delivered by expected deadlines.
  • Purpose of the Role:
  • The analyst role will function as a project manager with a primary focus on capability management and data sanity, as well as process development.
  • The analyst will also help to build and maintain the CEC Team's technology portfolio and the end-to-end processes that support the management of written servicing communications.
  • They will work closely with technology partners to manage existing and new capabilities.
  • The analyst will also work with multiple operational stakeholders to define and maintain communication ownership across all Business Processes.
  • Responsibilities:
  • Support the management of our servicing communications, helping to ensure we have accurate and up-to-date data on all of our customer facing communications across all of our markets
  • Manage the regular reporting to meet the needs of our Bank and compliance partners.
  • Partner with Technologies & Capabilities to drive the maintenance and enhancements of our servicing communications inventory.
  • Governing the communications request and understanding of stakeholder management.
  • Collaborate with stakeholders to ensure our governance infrastructure accurately captures and manages data across markets, delivery channels, and business processes
  • Identify opportunities to reduce the manual efforts and user error to develop a more compliant, streamlined, and user friendly process
  • Creating controls in the governance process for servicing communications.
  
Critical Factors to Success:
  • Strong analytical and critical thinking skills
  • PMO or project management experience
  • Advanced and working knowledge of Excel
  • Interest in process improvement and capability management
  • Ability to manage a range of projects and responsibilities simultaneously with strict deadlines
  • Strong customer focus and can-do attitude
  • Ability to work autonomously
  • Previous experience with compliance and controls a plus
  • Strong relationship management skills
  • Previous experience with reporting will be preferred
  • Broad knowledge of the American Express business preferred
 

Qualifications
Past Experience:
  • PMO or project management experience
  • Advanced and working knowledge of Excel
  • Previous experience with compliance and controls a plus
  • Strong relationship management skills
  • Previous experience with reporting will be preferred
  • Broad knowledge of the American Express business preferred
 
Academic Background:
  • Graduate
  • Functional Skills/Capabilities:
  • Technical Skills/Capabilities:
  • Knowledge of Platforms:
  • Behavioral Skills/Capabilities:
  • Enterprise Leadership Behaviors
  • Put Enterprise Thinking First
  • Make Collaboration Essential
  • Make Decisions Quickly
  • Live the Blue Box Values

Analyst-Operations Tech
Mid-Senior-level Information Technology | Information | Technology Full-time Information Technology | Engineering Programmer Analyst | Business Analyst
American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success.

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.
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