Support Engineer

Short Description

Microsoft is seeking a Support Engineer who can create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.

Job Description

Responsibilities
  • Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365 for Operations.
  • Deliver digital support experiences that create efficiency and value for our customers, our people and Microsoft.
  • Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers and deliver customer desired outcomes.
  • Be a MSFT ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment. Deliver success by being curious and seeking solutions to tough problems.
  • Manage relationships with your customers and provide technical documentation for the troubleshooting steps.
  • Report software bugs and be an advocate for product improvement using customer suggestions.
  • Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.
  • Document your knowledge and share it with others.
  • Use tools for debugging and root cause analysis.
  • Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems.
  • Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues.
  • Represent Microsoft professionally in customer and partner onsite visits, where travel may be required.
  • Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
  • Present technical content to various audiences including customers, partners, and internal stakeholders.

Qualifications
  • Dynamics AX Products, Dynamics 365 Finance & Operations or other ERP products in Large Business marketplaces
  • Experience with ERP solutions as an end user or as a consultant with a solid understanding of Tech and/or Finances and/or Supply Chain Management and/or Retail processes.
  • English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus, (e.g. TOEFL, TOEIC, Cambridge English Exams)
  • Strong customer service, accurate and logical problem solving
  • Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
  • Excellent Communication Skills - verbal, listening, and written (including technical writing).
  • Interpersonal and relationship skills proven through work experience
  • Passion for lifelong learning and personal and professional development
  • Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS)
  • Degree in Engineering or Business Administration
  • Degree in Management Information Systems, Computer Science, Computer Information Systems, Computer Engineering (preferred)

Support Engineer
Mid-Senior-level Information Technology | Information | Technology Full-time Engineering | Other | Information Technology Senior Software Engineer | Software Engineer
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.