Operations Analyst

Short Description

Lybrate is seeking an Operations Analyst Prior knowledge about medical terms is advantageous but not mandatory.

Job Description

WHAT YOU'LL DO
  • Respond to all customers (Doctors and Patients) queries in a timely and comprehensive manner to ensure customer satisfaction.
  • Highlight issues through feedback and recommend changes in procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
  • Adherence to quality and compliance guidelines.
  • Support any new initiatives in the directorate.
  • Balance customer interests with the interests of Lybrate.
  • Communicates effectively, oral and written to identify and document necessary information,
  • This role may be subject to additional responsibilities based on business requirements. 

WHAT WE'RE LOOKING FOR
  • Graduate with Good communication skills both written and oral,
  • Analytical mind & attention to detail.
  • High level of Customer sensitivity, commitment & service orientation.
  • High result orientation.
  • Ability to take independent decision & meet stringent deadlines.
  • Someone with an eye for details
  • Prior knowledge about medical terms is advantageous but not mandatory
  • Comfortable with talking to Consumers / Doctors
  • Sharp individual, open for improvement and grooming
  • Flexible about timing and work profile
  • Team player

WHAT IS IN STORE
  • An opportunity to work on an exciting product
  • An open set-up where you can try new things
  • Market-premium salary plus lucrative stock options
  • Flexible working hours and supportive team
  • Generous perks and benefits

Operations Analyst
Mid-Senior-level Information | Information Technology | Technology Full-time Other | Engineering | Information Technology Business Analyst | Data Analyst
Lybrate is India`s first and largest online doctor consultation platform. By seamlessly connecting doctors and patients through our health app and making them communicate using mobile phones, we make healthcare more accessible. Join us on our mission to change the way healthcare is delivered in India.