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Genesys is seeking a Sr. Analyst, Data Governance who can coordinate activities with Data Stewards (cleansing, data quality reports, SLAs).
We're looking for a team player, go-getter with ambition, with focus and strong understanding of data governance, business processes and data quality controls. This role will involve assisting with overall operations of Data Quality on the Data Governance Program including data analysis, reporting, monitoring, defining data quality metrics for Genesys critical data element.
In this role, the primary responsibilities will include (but are not limited to):
Manages end-to-end data quality reporting process, including defining reports & metrics
Documentation of data governance processes, definition, and policy
Continuous Data Quality metrics assessment and refine them as needed
Refresh and Monitor Data Quality dashboard
Coordinate activities with Data Stewards (cleansing, data quality reports, SLAs)
Work closely with Technical Data Quality Analyst
BS/MS in computer science, MIS, or Information System and 7-10 years of experience in related field
Strong understanding of databases/data structures and SQL
Good understanding of business processes
Strong in data analysis and usage of Tableau
Proficient in PowerPoint and Excel
Prior experience in data cleansing efforts
Prior experience working with Data Quality Tool would be an asset
Professional and positive work attitude
Strong verbal and written communication skills
Demonstrate adaptability and flexibility
Sr. Analyst, Data Governance
Genesys powers 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omni channel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com.