Support Engineer

Short Description

Microsoft is looking for a Support Engineer who can guide our customer‚??s support experience regardless of what issues they run into.

Job Description

Responsibilities
This organization is built around 6 Core Values that drive our every decision, and our every action.
 
  • Customer Obsession & Empathy - we exist for and because of the customer. We need people who share that passion and constant drive to make our customer‚??s experiences easy, insightful and trusted - every single time without exception.
  • Seamless Support without Borders - guide our customer‚??s support experience regardless of what issues they run into. We look at our role as guides and gateways into the overall Microsoft team.
  • Create Fun & a Little Geekiness - support individualism and as an engineering organization, we must celebrate our wins and have fun doing it.
  • Continuous learning Mindset - value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are ready to do different things to accomplish great things.
  • Do Work that Matters - focus on customer outcomes and what is right for the customer despite organizational constraints.
  • Lean in & Respectfully Challenge - passive participants need not apply. We need team members who are always asking ‚??why‚?? and ‚??how can we make it better‚??. Status quo means very little in our team. This industry doesn‚??t respect tradition, it only respects innovation.
  • Specifically, CSS seeks qualified professionals who:
  • Enjoy providing the highest level of customer service,
  • Seek a challenging work experience,
  • Want to learn and gain greater expertise in their field,
  • Enjoy working at a growth company with lots of advancement opportunities

Qualifications
Required Qualifications:
  • At least 5 years of IT or Technical Support experience (in Tier 3 support).
  • B.S. degree in Computer Science or equivalent experience.

Support Engineer
Mid-Senior-level Technology | Information Technology | Information Full-time Information Technology | Engineering | Other Software Engineer | Senior Software Engineer
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.