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Genpact is hiring a Process Developer who can handle own work in process and support team efforts to ensure that individual, team goals are met.
Transaction processing according to standard work & SOP
Prioritize transactions according to detailed guidelines to meet SLA and Plans and prioritizes tasks and work responsibilities to achieve objectives
Comprehending and responding to customer inquiries. Identify, research, and problem seek.
Assist with/perform other team tasks as the need arises and ability to accurately interpret and compile information from a variety of sources and systems
Ensure that turnaround time and quality of the work meets Company service standards and get along with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
Handle own work in process and support team efforts to ensure that individual, team goals are met.
Maintain key records like working files, email for reference and audit purpose and should be able to handle basic day to day requirements of excel
Qualifications we seek in you
Graduation in any stream except B.Tech and Technical Graduation & Law
Preferred Skill Set
Excellent interpersonal skills
Proficient in MS Excel
Must have experience in Reporting and MIS and good to have queue management experience
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
Ability to independently interact with internal and external customers
Basic Computer knowledge along with typing speed of 40 words/minute
Who is Genpact?
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details - all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies' ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we'll be there with you - putting data and digital to work to create bold, lasting results - because transformation happens here.
Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company. Bain Capital became Genpact's largest shareholder in November 2012, with the strategic objective to grow the company further. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US$491.90 million to 77,000+ employees and annual revenues of US$2.57 billion as of December 31, 2016.
Based on our unique heritage and beginnings as a GE business, Genpact has created a culture that emphasizes customer centricity, teamwork, and continuous improvement. Based on the foundation of unyielding integrity and acting as a compass to guide our thoughts and actions, our values serve as our organization's pillars.
Genpact's operations are a seamless extension of our clients' operations. Our strong operating culture defines our process effectiveness, aimed at delivering measurable business impact and strategic value to our clients. We see our client relationships as strategic, long term, and enduring, which is evident in our 68% Net Promoter Score (NPS) and 90%+ contract renewal rate. We believe that honest and regular client feedback enriches our relationships, so our feedback sessions are one-on-one or revolve around regular client forums that stimulate new thinking and thought leadership. It also enables our clients to share best practices and connect with industry experts and peers. This differentiated Client Advisory Group, consisting of top CXOs, helps us address common client problems, share insights, shape new focus areas and strategies, and further strengthen our client relationships.