Senior Software Engineer

Short Description

Genesys is seeking a Senior Software Engineer who can easily identify bottlenecks and problems throughout the infrastructure.

Job Description

What you will do:
  • Work with development partners to shape the architecture, design, and implementations of new and existing systems to enhance their reliability, performance, efficiency, and scalability.
  • Automation of CI/CD pipeline.
  • Encourage and mentor junior development staff.
  • Ensure a high degree of availability across all of our service offerings.
  • Be proficient in one or more cloud providers, including AWS, Azure, GCP.
  • Identify bottlenecks and problems throughout the infrastructure.
  • Drive efficiencies in systems and processes: capacity planning, configuration management, performance tuning, monitoring, and root cause analysis.
  • Collaborate with the Incident Management team and perform Cross-functional RCAs that span, multiple functional teams.
  • Participates in code and design reviews.
  • Understand & comply with PCI, HIPAA security and privacy laws.
  • Adhere to the Genesys Code of Business Conduct and Ethics.

Minimum Requirements:
  • Experience developing applications using Python, Java, or JavaScript.
  • Familiarity with common frameworks and libraries such as Flask, Requests, Boto3, Spring, Ember, and/or React.
  • Strong understanding of Linux, AWS, and networking concepts.
  • Experience developing / managing / working with CI/CD pipelines.
  • Experience with REST-style web services / APIs.
  • Ability to rapidly learn new software, frameworks, open-source tools, and development languages.
  • Detail-oriented and systematic.

Senior Software Engineer
Mid-Senior-level Information Technology | Technology | Information Full-time Engineering | Other | Information Technology Software Engineer | Senior Software Engineer
Genesys powers 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omni channel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit