Senior Data Architect

Short Description

American Express is seeking a Senior Data Architect who has experience with Tableau, APIs and Salesforce integration is a big plus.

Job Description

Purpose of the Role:
The CX Survey Scientist will support the transformation and innovation of the survey experience our customers follow when they receive our GSN CX surveys.  Among the responsibilities of the role include: design, program and test new survey methodologies, questions, and channels; modify existing surveys and build/maintain existing dashboards in the Qualtrics platform. This person will work closely with product and process owners, subject matter experts from Qualtrics.

Responsibilities:
  • Implement best practices in market research and survey design across a variety of use cases and industry verticals
  • Prepare dashboards and analyses that enable users to gather insights and self-service 
  • Monitor health of the process to ensure survey and dashboard platforms are fully functional; report and take actions when risks or issues arise
  • Integration and launch of new projects which involve survey design, programming, testing and implementation as well as the relevant dashboards and reports of survey responses and survey process.
  • The offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications
  • Critical Factors to Success:
  • Familiarity with survey scripting and data reporting platforms, proven experience building surveys and dashboards using Qualtrics is a big plus
  • Experience with Tableau, APIs and Salesforce integration is a big plus
  • Comfortable in a fast-paced, unstructured, and highly competitive environment
  • Detail-orientation with an ability to prioritize and meet deadlines

Past Experience:
  • 1-2 years of experience in the SaaS (Service as a software) industry is preferred
  • Coding experience (Java, CSS, HTML, Matlab, R, Python, VB, etc.)
  • Market Research experience and experience will be a big plus.
  • Excellent problem-solving skills. Superb communication and presentation skills

Academic Background:
Bachelor degree, master's preferred

Functional Skills/Capabilities:
Experience with customer research and survey methodologies

Technical Skills/Capabilities:
  • Coding experience (Matlab, R, Python, VB, Java, CSS, HTML, etc.)
  • 1-2 years of experience in the SaaS (Service as a software) industry is preferred

Senior Data Architect
Mid-Senior-level Information Technology | Information | Technology Full-time Information Technology | Other | Engineering Data Architect
American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success.

Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.