Senior Analyst

Short Description

Deloitte is seeking a senior analyst who has knowledge of Microsoft technologies like Conditional Access, Exchange Online.

Job Description

Work you'll do:
The successful candidate will manage and support the mobile device management platforms for all Deloitte member firms worldwide using Microsoft Intune and Airwatch. These tools are used to manage the day to day operations for over 200000 mobile devices on Android and iOS.

This role will be required to:
  • Provide 2nd and 3rd level support to member firms worldwide using the Mobile Device Management Service
  • Monitor and handle tickets assigned to the support queues and when necessary provide support for major incidents.
  • Play an active role in creating and maintaining knowledge base documents and playbooks
  • Work together with other teams and member firms on a project-based approach to implement new features and functionality
  • Work directly with vendors on any issues or feature enhancements
  • Periodically 24-hour On-call shift for emergency coverage

Required:
  • A strong multi-tasker with a keen eye for detail who can think one step ahead
  • You should be well organized and thrive in fast-paced environments
  • Direct experience in working with Mobile Device Management tools
  • Experience of working within a service management framework e.g. ITIL
  • Exceptional English verbal and written communication skills
  • Experience in writing and managing end-user and process documentation

The team
  • Our IT & Systems team works behind the scenes but is essential to the Deloitte organization. Our forward-thinking team members have the analytical skills needed to parse mountains of data and stellar communications skills needed to present research, discovery, and recommendations in a logical and easily understandable way. Our technologists provide IT infrastructure support and work with clients to develop custom enterprise applications. In addition, the team develops and maintains solutions built on varied technologies like Siebel, PeopleSoft Microsoft technologies and Lotus Notes. The setup has various groups which provide effective solutions to the customers by following a streamlined system development methodology and comprises of groups like Usability, Application Architecture, Development, and Quality Assurance and Performance.

Education and experience:
  • Technology related degree, or suitable industry experience
  • Minimum of 1 - 3 years' experience supporting Mobile Device management solutions
  • Knowledge of endpoint Operating systems like iOS and Android

Preferred:
  • Knowledge of Microsoft technologies like Conditional Access, Exchange Online
  • Experience in working in a large global organization
  • Experience of working with ServiceNow

Senior Analyst
Mid-Senior-level Technology | Information | Information Technology Full-time Other Data Analyst
Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.