â?¢ Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports.
â?¢ Support and facilitate data-enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics.
â?¢ Support GBS-GCO business in building practice by involving in various initiatives like knowledge sharing, onboarding, and training support, support team lead in all business-related tasks/activities, building process documentation, and knowledge repositories
â?¢ Create and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service o NVS performance report (PEC report) o Market overview (brand / therapy area) o Disease area fact books o Situation analysis (for IPS) o New brand launch performance tracker o Institutional performance / KAM dashboards o Country brand performance reports o Brand diagnosis o BD&L support o Pricing analysis o Social media monitoring o Weekly BI market monitoring o Rewind meta-analysis of existing PMR studies o Portfolio prioritization o Online internal surveys o Customer analysis o Brand asset maximization o Multi-channel marketing analytics o Portfolio Analytics o Others ad-hoc requests
â?¢ Deliver services through a structured project management approach with appropriate documentation and communication throughout the delivery of services
â?¢ Support in creation and maintenance of standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function
â?¢ Support in developing and maintaining knowledge repositories that captures qualitative and quantitative reports of brands, disease areas, macroeconomic trends of Novartis operating markets, etc
â?¢ Support team leaders in recruitment and on-boarding of new associates within the organization
â?¢ Participate in various knowledge sharing sessions that enable growth and improves the quality of GCO Hyd deliverables across the function
â?¢ Comply with all internal functional operating procedures like time tracking, KPI tracking and reporting, and other internal systems and processes
â?¢ Comply with all Novartis operating procedures as per legal / IT / HR requirements
â?¢ Quality KPI targets met as per business expectations â?¢ Good customer satisfaction scores
â?¢ All projects delivered as per customer expectations Strategy/Customer Focus:
â?¢ Drive design and enhancement of existing services/deliverables
â?¢ Internal customer satisfaction with the quality of services provided.
Capabilities & Expertise:
â?¢ Learning agility
â?¢ Ability to manage multiple stakeholders
â?¢ Project Management
â?¢ Pharmaceutical industry domain knowledge
â?¢ Market research background
â?¢ Advanced MS-office skills (MS-Excel and MS-PowerPoint)
â?¢ VBA and MS-Access knowledge will be an added advantage Soft Skills:
â?¢ Good presentation skills
â?¢ Interpersonal and communication skills
â?¢ Ability to operate effectively in an international matrix environment.
â?¢ Strong stakeholder management skills
â?¢ Strong team player who is dynamic and result oriented
MBA with Graduate / Post Graduate in Medicine (MD/MBBS/BDS) Pharmacy / Life Sciences Fluency in English is prerequisite, while knowledge of other in-scope country languages would be an advantage - Experience (3-5 years) in business analytics in a market research firm or pharmaceutical company or Pharma KPO - Should have an understanding of Pharmaceutical business including its regulatory environment - Strong analytical thinking with problem-solving approach - Should have worked in an international company with exposure to working in cross-cultural environment - Should be customer service oriented - Strong and proactive business results-focus, and proven ability to provide insights that increase productivity