Technical Support Specialist

Short Description

Gartner is hiring a Technical Support Specialist who can build and maintain SQL scripts in Microsoft SQL Server / Oracle DB.

Job Description

What you'll do:
In addition to handling the data load requests, this position is also responsible for supporting end-user requests, questions, issue resolution, and access provisioning as well as several third party applications installed within the platform. The candidate is responsible for ensuring that data loads are planned and executed in a manner consistent with data quality standards within the CRM team, completed within deadline commitments, and service support follows all standard service level agreements.

This is an excellent position for candidates who enjoy exploring CRM platforms with other enterprise applications and wish to have regular interaction and dialog with users across the globe.

  • Configuration and administration of CRM (mainly Siebel) and integrated applications
  • Maintenance and customization users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions
  • Perform final Data Mapping and execution of Data import of any approved business requests into CRM
  • Perform Data Migration of Dependent objects, if needed (Contacts, Service Access, Opportunities, etc.)
  • Provide support to CRM users worldwide and act as the primary point of contact for end-user support
  • Create documentation of any business rules/transformations/issues and resolutions
  • Perform monitoring of data and system rules to ensure data integrity
  • Ensure understanding of business processes and strategies as defined
  • Build and maintain SQL scripts in Microsoft SQL Server / Oracle DB
  • Design, perform and document data extraction
  • Answer end-user inquiries by clarifying desired information; researching, locating, and providing information
  • Resolve end-user problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfill end-user requests by clarifying desired information; completing transactions; forwarding requests to others as necessary

What you'll need:
  • Strong broad-based understanding of one or more CRM (Siebel, Sugar, Salesforce) application and its modules.
  • Understanding of data import using the Salesforce.com Apex data loader, data loader, import / export wizard, Excel Connector tools.
  • Experience with backups, restores, and recovery models.
  • Strong ability to create and troubleshoot queries, stored procedures, functions, tables, indexes, constraints.
  • Prior knowledge of Siebel CRM administration is a plus
  • Knowledge to complete bulk imports and exports of data.
  • Knowledge of Support tickets prioritization
  • Who you are:
  • Effective time management skills and ability to meet deadlines
  • Exceptional communication skills, to both technical and non-technical audiences
  • Excellent organization, multitasking, and prioritization skills
  • Ability to work independently and with a team
  • Good communication skills and ability to work with global teams to define and deliver on projects
  • Intellectual curiosity, passion for technology and keeping up with new trends

What we offer:
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

  • An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
  • Based in Gurgaon office with cafĂ© facility and transportation provided
  • Limitless growth. We work with you to help you meet your goals and advance within the company
  • Encouragement to be innovative and challenge the status quo
  • Exposure to industry-leading training and development
  • Performance-based recognition and rewards

Technical Support Specialist
Mid-Senior-level Information | Information Technology | Technology Full-time Information Technology | Engineering | Other Software Engineer
Gartner, Inc. is a global research and advisory firm providing insights, advice, and tools for leaders in IT, Finance, HR, Customer Service and Support, Legal and Compliance, Marketing, Sales, and Supply Chain functions across the world. 
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