System Software Engineer

Short Description

CRAY Inc is hiring a System Software Engineer who can Instructs customer in the operation and maintenance of the system.

Job Description

This System Support Engineer position provides systems hardware support as part of a team to a major Cray customer. Located in Noida, India this position is responsible for understanding and complying with Cray internal controls.

Primary Duties and Responsibilities:
  • Provides highly visible customer support through the performance of the on-site installation, servicing, and repair of complex equipment and systems.
  • Checks out and approves operational quality of system equipment. 
  • Instructs customer in the operation and maintenance of the system.
  • Serves as company liaison with customer on administrative and technical matters for assigned projects.

Minimum Experience/Knowledge
  • A BachelorÔ??s degree in computer science or related field/discipline large-scale
  • Requires a minimum of 2 years of IT experience, ideally in an area related to HPC
 
To be successful candidates must demonstrate the following:
  • Provides highly visible customer support through the performance of the on-site installation, servicing and repair of complex equipment and systems.
  • Checks out and approves operational quality of system equipment.
  • Instructs customer in the operation and maintenance of the system.
  • Serves as company liaison with customer on administrative and technical matters for assigned projects.
  • Participates in customer status and planning meetings
  • Responsible for maintaining a high level of customer satisfaction 

Knowledge, Skills, and Abilities:
  • Knowledge and experience of maintaining system hardware, utilizing diagnostic tools, and problem isolation in a large-scale computing environment. Performs hardware repairs (swapping boards, etc.).
  • Programming and scripting knowledge and experience (e.g. Perl, Python, C++, etc.) desirable. Ability to gather data and perform analysis and escalate to a higher level of support.
  • The successful candidate will be well organized, take an analytical approach to problems and will be fully committed to drive problems through to their conclusion. He or she needs to be a good team player and be committed to investigate and resolve complex problems as part of a team.
  • The successful candidate will possess good communication skills, both verbal and written, and the ability to stay calm and professional under pressure while working to strict deadlines 

System Software Engineer
Mid-Senior-level Information | Information Technology | Technology Full-time Information Technology | Engineering | Other Software Engineer | Senior Software Engineer
A global leader in supercomputing, Cray provides innovative systems that enable scientists and engineers in government, industry and academia to meet both existing and future computational challenges. Building on expertise in designing, developing, marketing and servicing the worlds most advanced supercomputers, Cray offers a comprehensive portfolio of high performance computing (HPC) systems that deliver unrivaled sustained performance on a wide range of challenging applications.
Headquartered in Seattle, Washington, Cray employs approximately 850 people worldwide, with additional research and manufacturing facilities in Minnesota, Wisconsin, Texas, and sales and service locations around the world.
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