Two of the hottest topics currently in the tech world are Internet of Things (IoT) and Chatbots. Both technologies have enormous potential and can disrupt the way organizations and businesses work. It is both interesting and exciting to know that chatbots have an application in the IoT world as well. There has been a steep rise of interest in smart home appliances in last several years. We have many products out there in the market that allow the users to control their function by using their smartphones. A smart temperature control system, lights that can be controlled using an app or Smart Security Systems like Canary etc. are all examples of revolutionary IoT products.
So far the interaction with all these devices has been through Apps or other customized interfaces. Chatbots open up a new possibility of interacting with these devices using natural language and simplifying things further. As an example, suppose Sam has installed smart lighting system in his house and is able to control its functionalities through an app. Now Sam must have taken time to get used to the app. If a guest comes over to Sam's place, he / she would have to spend some time in order to understand the app. However, if there is a chatbot to interact with the smart lighting system, the guest can easily convey its message and get control of the lighting. This example can be repeated many times using different smart home appliances or IoT devices. The point is that using a chatbot is much easier than trying to figure out how an app works. It may take you 3 or more clicks to complete a certain task and wait for menus to load with an app. But with a chatbot, all you need to do is type in what you want or select from one of the options presented to you. We can already see this being achieved by Alexa, a product of Amazon, using which users can control compatible smart appliances with their voice. Another frontier that is being explored is the interaction between chatbots.
So far we talked about how humans could interact with IoT devices using a chatbot. Let us now see how chatbots could communicate with other chatbots and turn the whole IoT ecosystem into an intelligent network. So suppose you have a smart fridge that has a chatbot built into it. Once your fridge detects that you have run out of milk, it could communicate with a chatbot of a departmental or e-commerce store like Amazon and order milk for you. You could then be notified about it and confirm the order. This is just one of the countless ways that IoT and chatbots could make your life simpler by working together.
Both chatbots and IoT devices are in their early stages and have a promising future. With time, as these devices become more mature and with further advances in the Chatbot space, we will see rapid transformation in the way we lead our lives.
Source: HOB Staff